Shipping Information
Processing Times
All orders are processed within 2–5 business days.
During high-volume periods (holidays, launches), processing may take slightly longer — but we’ll always keep you updated.
Shipping Rates
Shipping is calculated at checkout based on your location and order weight.
We offer:
- Free shipping on qualifying orders within Canada
- Affordable rates for U.S. orders
Order Tracking
Once your order ships, you’ll receive a tracking number by email.
Use this to follow your package in real time.
Returns & Exchanges
We want you to love your purchase.
If you’re not completely happy with your item, you may request a return within 14 days of delivery.
Returned items must be:
- Unused
- In original condition
- In original packaging
Return shipping costs may apply.
Non-returnable items:
- Opened candles
- Gift cards
- Personalized or customized items
- Clearance/final sale items
Damaged or Defective Items
If an item arrives damaged, please contact us within 48 hours of delivery with photos at:
We’ll replace or refund your order immediately — no stress.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, simply return your original order and place a new one.
Need help?
We’re here for you.
Reach out anytime at:
📧 Officialsablesage@gmail.com